Privacy Policy

This privacy policy defines and informs you how Eco Shine Cleaning SARL uses and protects the information that you may provide to us when using the website accessible from the following URL: https://ecoshinecleaning.lu (hereinafter the "Site").

Please note that this privacy policy may be modified or supplemented at any time by Eco Shine Cleaning, in particular to comply with any legislative, regulatory, or technological developments. In such a case, the date of the update will be clearly indicated at the top of this policy. These modifications are binding on the User as soon as they are posted online. The User is therefore invited to regularly consult this policy to stay informed of any potential changes.

I. Personal Data

1. Data Controller Identity

The data controller for personal data is Eco Shine Cleaning SARL, with its registered office at 9a rue de Bergem, 4029 Esch-sur-Alzette, Luxembourg. For any questions, you can contact us at the following email address: secretariat@ecoshinecleaning.lu or by phone at +352 28 26 11 82.

2. Purposes of Processing

Eco Shine Cleaning may process your personal information in the following cases:

  • To respond to your quote requests through our online form;
  • To improve our website and provide you with a better user experience;
  • To contact you regarding our services or for updates related to our services.

3. Data Recipients

Only Eco Shine Cleaning is the recipient of your Personal Information. These data are never transmitted to third parties, whether individually or in aggregate form.

4. Data Retention Period

Your personal information is retained for the duration necessary to fulfill the purposes mentioned above, and in any case, for no longer than 24 months.

5. Rights Regarding Your Personal Data

In accordance with the General Data Protection Regulation (GDPR), you have the following rights concerning your personal information:

  • Right of access: You can request access to the information we hold about you.
  • Right of rectification: You can request the modification or updating of your information if it is inaccurate.
  • Right to object: You can object to the processing of your data for legitimate reasons or for direct marketing purposes.
To exercise these rights, please contact us by email at secretariat@ecoshinecleaning.lu and provide a copy of your identification.

6. Response Times

Eco Shine Cleaning is committed to responding to any request concerning your rights over your personal data within a maximum of 1 month from the receipt of your request.

II. Cookie Policy

1. What is a cookie?

A cookie is a small text file that is placed on your computer or mobile device when you visit a website. Cookies are managed by your browser and allow for storing information about your browsing.

2. Cookies Used on This Site

The Eco Shine Cleaning website uses cookies to:

  • Improve navigation on the site;
  • Collect audience statistics via Google Analytics.

3. Managing Cookies

You can configure your browser to accept or refuse cookies. Each browser provides cookie management options in its settings. Here are some examples:

  • Internet Explorer: Tools > Internet Options > Privacy > Block cookies.
  • Firefox: Preferences > Privacy & Security > Block cookies.
  • Chrome: Settings > Privacy and security > Cookies.

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